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Privacy & Cookies Policy

Privacy Policy & Cookies Policy

 

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lukewalwyn.com (the “Site”). 

 

By accessing or using this website or any of our Services, you signify your approval of the terms set out in this Privacy Policy, Terms & Conditions, and other terms and policies posted on our websites. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

 

 

Personal information we collect 

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

 

 

Device Information

 

We collect Device Information using the following technologies: 

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

 

Order Information

 

If you use our Services to make a purchase or attempt to make a purchase through the Site, without processing the data of third parties, you are to be considered as the User, where data is processed as follows.

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services:

Name, surname

Shipping and billing address

Email address and phone number

Payment details

Other information that you share with us while using our Services or during checkout

We refer to this information as “Order Information”.

We collect the above-mentioned personal data when a User uses or accesses our Services, places an order, or signs-up for an account on our websites or apps.

 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

 

 

How do we use your Personal Information?

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

   Communicate with you; 

   Screen our orders for potential risk or fraud; and 

   When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

 

 

Sharing your Personal Information

 

In order for our print supplier Prodigi to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your Personal Information may be shared with third parties who provide hosting and server co- location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share your Personal Information with Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws. We share your Personal Information with third parties to help us use your Personal Information, as described above. 

For example, we use Wix to power our online store -- you can read more about Wix.com Privacy Policy here: 

https://www.wix.com/about/privacy

We also use Google Analytics with Demographics, Interest and Impression reporting to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: 

https://www.google.com/intl/en/policies/privacy/ 

You can also opt-out of Google Analytics here: 

https://tools.google.com/dlpage/gaoptout

 

Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices, and encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit. This Privacy & Cookie Policy does not apply to third-party websites and services.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

 

 

Behavioural advertising 

 

Upon starting to use our Services or when you subscribe to our mailing list or newsletter, we may process your email address to send you informative marketing communications we believe may be of interest to you. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers.

 

We may also in the future use your Personal Information to provide you with targeted advertisements we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at 

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

 

You can opt out of targeted advertising by using the links below: 

Facebook: https://www.facebook.com/settings/?tab=ads 

Google: https://www.google.com/settings/ads/anonymous 

Microsoft: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

 

 

Retention periods

 

We may retain your Personal Information, as well as your Order Information for as long as your relationship with us is active by having a Luke Walwyn Studio account, or as otherwise needed to provide you our Services.

After terminating your relationship with us by deleting your Luke Walwyn Studio account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

 

 

Do not track 

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. We would therefore add that if you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

 

 

Your rights 

 

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your Personal Information. You have the right to request access to your Personal Information and to correct, amend, delete, or limit the use of your Personal Information by logging into your Luke Walwyn Studio account or by contacting our Data Protection Office via email helen@lswstudio.com. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. 

 

 

Information security

 

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

 

Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the Personal Information in your possession that you process online and set strong passwords for your Luke Walwyn Studio account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

 

All of Luke Walwyn Studio’s authorized personnel involved in the processing of your Personal Information have committed themselves to confidentiality obligations and shall not access or otherwise process your Personal Information without your authorization if it’s not for the purposes of providing you our Services.

In the event that we experience a Personal Information or data breach, we will notify you in compliance with the obligations set out in applicable laws.

 

 

Privacy Policy changes

 

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page. We therefore encourage you to check this page from time to time. 

By continuing to use our Services or otherwise providing Personal Information to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

 

 

Contact us 

 

All comments, queries and other requests relating to our use of your Personal Information or this Privacy Policy should be addressed to our Data Protection Officer at  helen@lswstudio.com or by post to: 

Helen Ketcher

Data Protection

Luke Walwyn Studio

21 Atlanta Street

Leeds

LS13 3HS

UK

 

 

This Privacy Policy is effective from 1st July 2020